Users' view of the help experience
Questions at night, and the answer came quickly
A Dhaka user said that verifying information with bKash makes conversation easier; they especially liked the small instructions in the help center
Mehedi, Dhaka
Reading on the phone made it easier to
Another Nagad user says that on the ace360 Contact page, not mixing topics makes it easier to find, that helps him again ace360 App Helped to see.
Ruma, Narayanganj
Didn't need to login
A young Rocket user said, earlier Login information If you check, half the hassle goes away; then easier to contact support
Sayem, Chittagong
All information was in one place
He says that even if help center and contact information are separate, you won't lose your way; that's ace360 Support page's advantage
Tasnim, Khulna